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ROES client software
Questions and Answers about
transferring files and the ROES Client
software:
Q. I'm using Windows 2000, it wont let
me upgrade my Java to install the ROES
Client, what should I do?
A. Go to
http://www.windowsupdate.microsoft.com
and upgrade to at least service pack
2.
Q. I Don't understand how to use the
ROES Client software, Is there a user
manual?
A. Yes
you can download it by
clicking here, or going to this
link
http://www.softworksroes.com/ROES/UsersGuides/Client/index.html
Q. I have a small tiff file that I
want to send, Why can't I see it in
the preview screen in the ROES client?
A. Tiff
files are submittable, uncompressed,
keep in mind larger tiffs will add to
your upload time.
Q. I need to put my customer name on
the order, where do I put this
information?
A. When
you review your order, there will be a
checkbox under the order summary, just
check that and type in your customer
information, This will appear on the
pages we send back with the order.
Q. How long should it take to send my
order?
A. It
depends on the internet service you
have. If you have a 16 kilobyte upload
it would take 1 MB at 1024 kilobytes
(windows standard size for 1 MB)
roughly 1 and a half minutes to
transfer. So if you have a 4-5 Mb file
it should take about 6-7 Minutes per
file. and if you have a whole package
with 30 images it will take about 2
hours 15 minutes approximately with
the 4-5 Mb file size.
Continue to the
ROES client software
